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Require-Recipient-Valid-Since: info@hansardhomes.co.ke; Tue, 25 Jul 2023 07:44:17 +0000
Subject: Service Advisory | Unable to Process MTN SMS Delivery Receipts (DLRs) in Uganda
To: info@hansardhomes.co.ke
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Service Advisory | Unable to Process MTN SMS Delive [...]
Content analysis details: (0.4 points, 5.0 required)
pts rule name description
---- ---------------------- --------------------------------------------------
0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was
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X-Spam-Flag: NO
--5921e6e0bbfdf84f890d8581dbae15e7
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Content-Type: text/plain; charset="UTF-8"
=0A=0A=0A=0A[https://us-ms.gr-cdn.com/getresponse-tVKQU/photos/33ab57c7-41d=
4-441b-a776-400b43b6c30e.png]=0A=0A=0A=0ASubscribe to our Status Page for M=
ore Updates [https://app.getresponse.com/click.html?x=3Da62b&co=3DhxWSGT&lc=
=3Dh9mn8p&mc=3DIx&s=3DBMcST1u&u=3DtVKQU&z=3DEJpyz7n&]=0AService Advisory | =
Unable to Process MTN SMS Delivery Receipts (DLRs) in Uganda=0A=0ADear Valu=
ed Customer,=0A=0A=0AWe would like to inform you that we are currently unab=
le to process Delivery Receipts (DLRs) for SMS messages sent to MTN recipie=
nts in Uganda.=0A=0A=0AThis issue is on the telco=E2=80=99s end and is curr=
ently affecting all service providers. Please note that while SMS messages =
are still being delivered successfully, the delivery status updates may not=
be reflected in your reports at this time.=0A=0A=0AOur team is actively en=
gaging with MTN to resolve this as quickly as possible. We will provide an =
update as soon as normal DLR functionality is restored.=0A=0A=0AWe apprecia=
te your patience and understanding. If you have any questions or require fu=
rther assistance, please don=E2=80=99t hesitate to reach out to our support=
team at info@africastalking.com [info@africastalking.com].=0A=0A=0AKind re=
gards,=0AAfrica=E2=80=99s Talking.=0A=0A=0A=0A=0AFollow us on our social pl=
atforms=0A=0A=0A=0AVisit our Facebook page [https://us-as.gr-cdn.com/images=
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e.com/click.html?x=3Da62b&co=3DhxWSGT&lc=3Dh9mn5A&mc=3DIx&s=3DBMcST1u&u=3Dt=
VKQU&z=3DEGe9VvK&]=0A=0AVisit our Twitter page [https://us-as.gr-cdn.com/im=
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onse.com/click.html?x=3Da62b&co=3DhxWSGT&lc=3Dh9mnY8&mc=3DIx&s=3DBMcST1u&u=
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x&s=3DBMcST1u&u=3DtVKQU&z=3DEwC1wDY&]=0A=0A=0AAfrica's Talking, 23 Apple Cr=
oss Road, Lavington, Nairobi, Nairobi, Kenya=0A=0AYou may unsubscribe [http=
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--5921e6e0bbfdf84f890d8581dbae15e7
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ow gr-mltext-srfqxm" style=3D"font-size:0px;padding:15px 15px 20px 15px;wor=
d-break:break-word;"><div style=3D"font-family:Ubuntu, Helvetica, Arial, sa=
ns-serif;font-size:13px;line-height:1.4;text-align:left;color:#000000;"><di=
v style=3D"text-align: center"><p style=3D"font-family:Arial;font-size:14px=
;margin-top:0px;margin-bottom:0px;font-weight:normal;color:#000000;"><span =
style=3D"color: #FFFFFF"><strong><span style=3D"font-size: 16px"><span styl=
e=3D"font-family: Open Sans, Arial, sans-serif">Service Advisory | Unable t=
o Process MTN SMS Delivery Receipts (DLRs) in Uganda</span></span></strong>=
</span></p></div></div></td></tr><tr><td align=3D"left" class=3D"gr-mltext-=
eydoow gr-mltext-livekd" style=3D"background:#FFFFFF;font-size:0px;padding:=
20px;word-break:break-word;"><div style=3D"font-family:Ubuntu, Helvetica, A=
rial, sans-serif;font-size:13px;line-height:1.4;text-align:left;color:#0000=
00;"><p style=3D"font-family:Arial;font-size:14px;margin-top:0px;margin-bot=
tom:0px;font-weight:normal;color:#000000;"><span style=3D"color: #435764"><=
span style=3D"font-size: 16px"><span style=3D"font-family: Open Sans, Arial=
, sans-serif"><span style=3D"font-weight: 400"><span style=3D"background-co=
lor: #FFFFFF">Dear Valued Customer,</span></span></span></span></span></p><=
p style=3D"font-family:Arial;font-size:14px;margin-top:0px;margin-bottom:0p=
x;font-weight:normal;color:#000000;"><br></p><p style=3D"font-family:Arial;=
font-size:14px;margin-top:0px;margin-bottom:0px;font-weight:normal;color:#0=
00000;"><span style=3D"color: #435764"><span style=3D"font-size: 16px"><spa=
n style=3D"font-family: Open Sans, Arial, sans-serif"><span style=3D"font-w=
eight: 400"><span style=3D"background-color: #FFFFFF">We would like to info=
rm you that we are currently unable to process Delivery Receipts (DLRs) for=
SMS messages sent to MTN recipients in Uganda.</span></span></span></span>=
</span></p><p style=3D"font-family:Arial;font-size:14px;margin-top:0px;marg=
in-bottom:0px;font-weight:normal;color:#000000;"><br></p><p style=3D"font-f=
amily:Arial;font-size:14px;margin-top:0px;margin-bottom:0px;font-weight:nor=
mal;color:#000000;"><span style=3D"color: #435764"><span style=3D"font-size=
: 16px"><span style=3D"font-family: Open Sans, Arial, sans-serif"><span sty=
le=3D"font-weight: 400"><span style=3D"background-color: #FFFFFF">This issu=
e is on the telco=E2=80=99s end and is currently affecting all service prov=
iders. Please note that while SMS messages are still being delivered succes=
sfully, the delivery status updates may not be reflected in your reports at=
this time.</span></span></span></span></span></p><p style=3D"font-family:A=
rial;font-size:14px;margin-top:0px;margin-bottom:0px;font-weight:normal;col=
or:#000000;"><br></p><p style=3D"font-family:Arial;font-size:14px;margin-to=
p:0px;margin-bottom:0px;font-weight:normal;color:#000000;"><span style=3D"c=
olor: #435764"><span style=3D"font-size: 16px"><span style=3D"font-family: =
Open Sans, Arial, sans-serif"><span style=3D"font-weight: 400"><span style=
=3D"background-color: #FFFFFF">Our team is actively engaging with MTN to re=
solve this as quickly as possible. We will provide an update as soon as nor=
mal DLR functionality is restored.</span></span></span></span></span></p><p=
style=3D"font-family:Arial;font-size:14px;margin-top:0px;margin-bottom:0px=
;font-weight:normal;color:#000000;"><br></p><p style=3D"font-family:Arial;f=
ont-size:14px;margin-top:0px;margin-bottom:0px;font-weight:normal;color:#00=
0000;"><span style=3D"font-size: 16px"><span style=3D"background-color: #FF=
FFFF"><span style=3D"font-family: Open Sans, Arial, sans-serif"><span style=
=3D"color: #435764"><span style=3D"font-weight: 400">We appreciate your pat=
ience and understanding. If you have any questions or require further assis=
tance, please don=E2=80=99t hesitate to reach out to our support team at </=
span></span><a href=3D"mailto:info@africastalking.com" style=3D"text-decora=
tion: none; color: inherit;" target=3D"_blank" class=3D"link-id-mjioibrqi">=
<span style=3D"color: #FF9500"><strong><u>info@africastalking.com</u></stro=
ng></span></a><span style=3D"color: #435764"><span style=3D"font-weight: 40=
0">.</span></span></span></span></span></p><p style=3D"font-family:Arial;fo=
nt-size:14px;margin-top:0px;margin-bottom:0px;font-weight:normal;color:#000=
000;"><br></p><p style=3D"font-family:Arial;font-size:14px;margin-top:0px;m=
argin-bottom:0px;font-weight:normal;color:#000000;"><span style=3D"color: #=
435764"><span style=3D"font-size: 16px"><span style=3D"font-family: Open Sa=
ns, Arial, sans-serif"><span style=3D"font-weight: 400"><span style=3D"back=
ground-color: #FFFFFF">Kind regards,</span></span></span></span></span></p>=
<p style=3D"font-family:Arial;font-size:14px;margin-top:0px;margin-bottom:0=
px;font-weight:normal;color:#000000;"><span style=3D"color: #435764"><span =
style=3D"font-size: 16px"><span style=3D"font-family: Open Sans, Arial, san=
s-serif"><span style=3D"font-weight: 400"><span style=3D"background-color: =
#FFFFFF">Africa=E2=80=99s Talking.</span></span></span></span></span></p></=
div></td></tr></tbody></table></td></tr></tbody></table></div><!--[if mso |=
IE]></td></tr></table><![endif]--></td></tr></tbody></table></div><!--[if =
mso | IE]></td></tr></table></td></tr><tr><td class=3D"" width=3D"600px" ><=
table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" cla=
ss=3D"" role=3D"presentation" style=3D"width:600px;" width=3D"600" ><tr><td=
style=3D"line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![e=
ndif]--><div style=3D"margin:0px auto;max-width:600px;"><table align=3D"cen=
ter" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation"=
style=3D"width:100%;"><tbody><tr><td style=3D"border-bottom:0 none #000000=
;border-left:0 none #000000;border-right:0 none #000000;border-top:0 none #=
000000;direction:ltr;font-size:0px;padding:20px 5px 5px 5px;text-align:cent=
er;"><!--[if mso | IE]><table role=3D"presentation" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0"><tr><td class=3D"" style=3D"vertical-align:top;wi=
dth:590px;" ><![endif]--><div class=3D"mj-column-per-100 mj-outlook-group-f=
ix" style=3D"font-size:0px;text-align:left;direction:ltr;display:inline-blo=
ck;vertical-align:top;width:100%;"><table border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" role=3D"presentation" width=3D"100%"><tbody><tr><td style=
=3D"background-color:transparent;border-bottom:none;border-left:none;border=
-right:none;border-top:none;vertical-align:top;padding:0;"><table border=3D=
"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" width=3D"100%=
"><tbody><tr><td style=3D"font-size:0px;word-break:break-word;"><div style=
=3D"height:20px;line-height:20px;"> </div></td></tr><tr><td align=3D"=
left" class=3D"gr-mltext-eydoow gr-mltext-pttkui" style=3D"font-size:0px;pa=
dding:10px;word-break:break-word;"><div style=3D"font-family:Ubuntu, Helvet=
ica, Arial, sans-serif;font-size:13px;line-height:1.4;text-align:left;color=
:#000000;"><div style=3D"text-align: center"><p style=3D"font-family:Arial;=
font-size:14px;margin-top:0px;margin-bottom:0px;font-weight:normal;color:#0=
00000;"><strong><span style=3D"font-size: 12px"><span style=3D"font-family:=
Open Sans, Arial, sans-serif">Follow us on our social platforms</span></sp=
an></strong></p></div></div></td></tr><tr><td align=3D"center" style=3D"fon=
t-size:0px;padding:5px;word-break:break-word;"><!--[if mso | IE]><table ali=
gn=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"pres=
entation" ><tr><td><![endif]--><table align=3D"center" border=3D"0" cellpad=
ding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"float:none;disp=
lay:inline-table;"><tbody><tr class=3D"link-id-ce6bd878ad36"><td style=3D"p=
adding:0 10px;vertical-align:middle;"><table border=3D"0" cellpadding=3D"0"=
cellspacing=3D"0" role=3D"presentation" style=3D"border-radius:0;width:30p=
x;"><tbody><tr><td style=3D"font-size:0;height:30px;vertical-align:middle;w=
idth:30px;"><a href=3D"https://app.getresponse.com/click.html?x=3Da62b&co=
=3DhxWSGT&lc=3Dh9mn5A&mc=3DIx&s=3DBMcST1u&u=3DtVKQU&z=3DEJQ1yjQ&" target=3D=
"_blank"><img alt=3D"Visit our Facebook page" height=3D"30" src=3D"https://=
us-as.gr-cdn.com/images/common/templates/messages/v2/social/facebook4.png" =
style=3D"border-radius:0;display:block;" width=3D"30"></a></td></tr></tbody=
></table></td></tr></tbody></table><!--[if mso | IE]></td><td><![endif]--><=
table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" rol=
e=3D"presentation" style=3D"float:none;display:inline-table;"><tbody><tr cl=
ass=3D"link-id-ece1f12366fc"><td style=3D"padding:0 10px;vertical-align:mid=
dle;"><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"prese=
ntation" style=3D"border-radius:0;width:30px;"><tbody><tr><td style=3D"font=
-size:0;height:30px;vertical-align:middle;width:30px;"><a href=3D"https://a=
pp.getresponse.com/click.html?x=3Da62b&co=3DhxWSGT&lc=3Dh9mnY8&mc=3DIx&s=3D=
BMcST1u&u=3DtVKQU&z=3DESxoJAh&" target=3D"_blank"><img alt=3D"Visit our Twi=
tter page" height=3D"30" src=3D"https://us-as.gr-cdn.com/images/common/temp=
lates/messages/v2/social/twitter4.png" style=3D"border-radius:0;display:blo=
ck;" width=3D"30"></a></td></tr></tbody></table></td></tr></tbody></table><=
!--[if mso | IE]></td><td><![endif]--><table align=3D"center" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"float:no=
ne;display:inline-table;"><tbody><tr class=3D"link-id-3e82251e87f7"><td sty=
le=3D"padding:0 10px;vertical-align:middle;"><table border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"border-radius:0;wi=
dth:30px;"><tbody><tr><td style=3D"font-size:0;height:30px;vertical-align:m=
iddle;width:30px;"><a href=3D"https://app.getresponse.com/click.html?x=3Da6=
2b&co=3DhxWSGT&lc=3Dh9mnxI&mc=3DIx&s=3DBMcST1u&u=3DtVKQU&z=3DEyYqy7V&" targ=
et=3D"_blank"><img alt=3D"Visit our LinkedIn page" height=3D"30" src=3D"htt=
ps://us-as.gr-cdn.com/images/common/templates/messages/v2/social/linkedin4.=
png" style=3D"border-radius:0;display:block;" width=3D"30"></a></td></tr></=
tbody></table></td></tr></tbody></table><!--[if mso | IE]></td><td><![endif=
]--><table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0=
" role=3D"presentation" style=3D"float:none;display:inline-table;"><tbody><=
tr class=3D"link-id-801b1003ae15"><td style=3D"padding:0 10px;vertical-alig=
n:middle;"><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"=
presentation" style=3D"border-radius:0;width:30px;"><tbody><tr><td style=3D=
"font-size:0;height:30px;vertical-align:middle;width:30px;"><a href=3D"http=
s://app.getresponse.com/click.html?x=3Da62b&co=3DhxWSGT&lc=3Dh9mnT3&mc=3DIx=
&s=3DBMcST1u&u=3DtVKQU&z=3DEJb4z2y&" target=3D"_blank"><img alt=3D"Visit ou=
r Instagram page" height=3D"30" src=3D"https://us-as.gr-cdn.com/images/comm=
on/templates/messages/v2/social/instagram4.png" style=3D"border-radius:0;di=
splay:block;" width=3D"30"></a></td></tr></tbody></table></td></tr></tbody>=
</table><!--[if mso | IE]></td><td><![endif]--><table align=3D"center" bord=
er=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D=
"float:none;display:inline-table;"><tbody><tr class=3D"link-id-bfecc0eed22c=
"><td style=3D"padding:0 10px;vertical-align:middle;"><table border=3D"0" c=
ellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"border-ra=
dius:0;width:30px;"><tbody><tr><td style=3D"font-size:0;height:30px;vertica=
l-align:middle;width:30px;"><a href=3D"https://app.getresponse.com/click.ht=
ml?x=3Da62b&co=3DhxWSGT&lc=3Dh9mnpK&mc=3DIx&s=3DBMcST1u&u=3DtVKQU&z=3DE9h1y=
lx&" target=3D"_blank"><img alt=3D"Visit our YouTube page" height=3D"30" sr=
c=3D"https://us-as.gr-cdn.com/images/common/templates/messages/v2/social/yo=
utube4.png" style=3D"border-radius:0;display:block;" width=3D"30"></a></td>=
</tr></tbody></table></td></tr></tbody></table><!--[if mso | IE]></td><td><=
![endif]--><table align=3D"center" border=3D"0" cellpadding=3D"0" cellspaci=
ng=3D"0" role=3D"presentation" style=3D"float:none;display:inline-table;"><=
tbody><tr class=3D"link-id-3827d256485a"><td style=3D"padding:0 10px;vertic=
al-align:middle;"><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" r=
ole=3D"presentation" style=3D"border-radius:0;width:30px;"><tbody><tr><td s=
tyle=3D"font-size:0;height:30px;vertical-align:middle;width:30px;"><a href=
=3D"https://app.getresponse.com/click.html?x=3Da62b&co=3DhxWSGT&lc=3Dh9mn1S=
&mc=3DIx&s=3DBMcST1u&u=3DtVKQU&z=3DEtW5wt0&" target=3D"_blank"><img alt=3D"=
Visit our TikTok page" height=3D"30" src=3D"https://us-as.gr-cdn.com/images=
/common/templates/messages/v2/social/tiktok4.png" style=3D"border-radius:0;=
display:block;" width=3D"30"></a></td></tr></tbody></table></td></tr></tbod=
y></table><!--[if mso | IE]></td></tr></table><![endif]--></td></tr></tbody=
></table></td></tr></tbody></table></div><!--[if mso | IE]></td></tr></tabl=
e><![endif]--></td></tr></tbody></table></div><!--[if mso | IE]></td></tr><=
/table></td></tr><tr><td class=3D"" width=3D"600px" ><table align=3D"center=
" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" class=3D"" role=3D"prese=
ntation" style=3D"width:600px;" width=3D"600" ><tr><td style=3D"line-height=
:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]--><div style=3D=
"margin:0px auto;max-width:600px;"><table align=3D"center" border=3D"0" cel=
lpadding=3D"0" cellspacing=3D"0" role=3D"presentation" style=3D"width:100%;=
"><tbody><tr><td style=3D"border-bottom:0 none #000000;border-left:0 none #=
000000;border-right:0 none #000000;border-top:0 none #000000;direction:ltr;=
font-size:0px;padding:5px;text-align:center;"><!--[if mso | IE]><table role=
=3D"presentation" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"><tr><td =
class=3D"" style=3D"vertical-align:top;width:590px;" ><![endif]--><div clas=
s=3D"mj-column-per-100 mj-outlook-group-fix" style=3D"font-size:0px;text-al=
ign:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"=
><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentati=
on" width=3D"100%"><tbody><tr><td style=3D"background-color:transparent;bor=
der-bottom:none;border-left:none;border-right:none;border-top:none;vertical=
-align:top;padding:0;"><table border=3D"0" cellpadding=3D"0" cellspacing=3D=
"0" role=3D"presentation" width=3D"100%"><tbody><tr><td align=3D"center" cl=
ass=3D"gr-footer-lbhxsg gr-footer-cctqvd" style=3D"font-size:0px;padding:10=
px;word-break:break-word;"><div style=3D"font-family:Arial;font-size:10px;f=
ont-style:normal;line-height:1;text-align:center;text-decoration:none;color=
:#000000;"><div>Africa's Talking, 23 Apple Cross Road, Lavington, Nairobi, =
Nairobi, Kenya<br><br>You may <a href=3D"https://app.getresponse.com/unsubs=
cribe.html?x=3Da62b&co=3DhxWSGT&m=3DBv2ocz&mc=3DIx&s=3DBMcST1u&u=3DtVKQU&z=
=3DEyrgVJU&" target=3D"_blank">unsubscribe</a> or <a href=3D"https://app.ge=
tresponse.com/change_details.html?x=3Da62b&co=3DhxWSGT&m=3DBv2ocz&s=3DBMcST=
1u&u=3DtVKQU&z=3DEhvcBRe&" target=3D"_blank">change your contact details</a=
> at any time.</div></div></td></tr></tbody></table></td></tr></tbody></tab=
le></div><!--[if mso | IE]></td></tr></table><![endif]--></td></tr></tbody>=
</table></div><!--[if mso | IE]></td></tr></table></td></tr></table><![endi=
f]--></td></tr></tbody></table></div></div><!--[if mso | IE]></td></tr></ta=
ble></v:textbox></v:rect><![endif]--></td></tr></tbody></table><table align=
=3D"center" style=3D"font-family: 'Roboto', Helvetica, sans-serif; font-wei=
ght: 400; letter-spacing: .018em; text-align: center; font-size: 10px;"><tr=
><td style=3D"padding-bottom: 20px"></td></tr></table></div></body></html><=
img src=3D"https://app.getresponse.com/open.html?x=3Da62b&co=3DhxWSGT&m=3DB=
v2ocz&mc=3DIx&s=3DBMcST1u&u=3DtVKQU&z=3DESkhQZI&" width=3D"0" height=3D"0" =
border=3D"0" alt=3D"" role=3D"presentation" />=
--5921e6e0bbfdf84f890d8581dbae15e7--